I’m not one to write reviews. I’ve just endured seven weeks of frustration and damage after purchasing Coldture’s $8,000 Pro Cold Plunge for my business. While the design is sleek and minimal, it conceals all tubing and piping, which led to a major leak during the initial fill—before the tub was ever turned on. Over 40 gallons of water flooded my facility, seeping beneath walls and into adjacent massage rooms, completely ruining my beautiful wood floors. My husband spent 6.5 hours cleaning water from the floors, mats, and equipment.We later discovered a broken pipe and reached out to Coldture. While they agreed to send a replacement part, it took three weeks of empty promises and constant follow-ups before it actually shipped. In that time, my business lost significant revenue—the cold plunge was unusable, and multiple rooms had to be closed for repairs. Despite having ample time, Coldture failed to source a technician to install the part and ultimately asked me to find one—which I did in one day.Once installed, we tested the plunge again—only to find it leaking a second time. At that point, we had lost all confidence. The process of coordinating pickup and a refund was yet another ordeal that required me to follow up repeatedly.Throughout this nightmare, I only communicated with one team member, who was apologetic, but the original salesperson who sold me the unit never followed up—not even once. No one from leadership reached out to offer support, compensation, or even a sincere apology.As a business owner, I go above and beyond to resolve even minor issues for my clients. Unfortunately, I did not receive that same care, concern, or professionalism from Coldture. Between the damage, financial losses, and the exhausting customer service experience, I cannot recommend this company—especially if you’re in the U.S. and relying on responsive support.
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