I returned an order on 13 Nov, and Royal Mail confirmed delivery to the warehouse on 15 Nov. Today is 19 Nov, and I have yet to receive any confirmation regarding my return. Customer service only informed me that my return is 'undergoing checks.' How can it take three business days for checks? I inquired again about the status and received no follow-up. This was a simple size return, and without confirmation, I can’t reorder. I’m left waiting, not due to the refund timeline, but because the company keeps saying they are checking my return without providing updates. For a brand of this stature, failing to acknowledge receipt of a return is unacceptable.
Claim your business profile now and gain access to all features and respond to customer reviews.
Shop ColeHaan.com for our collection of Shoes, Leather Bags, Accessories and Outerwear for Men, Women and Kids. Cole Haan