Misleading, non-existent customer service and not value for moneyI wish I had seen these reviews beforehand as I also fell into their trap. Initially thought I'd try a 10 day trial for $1, aware that there would be a monthly subscription fee afterwards. However it was NOT made clear that a whole $49.99 would immediately be taken the day the trial period was over.This is clearly a recurring dispute for the Coles Classroom company, as upon noticing the unexpected payment some time later (I'd been going through difficulties and didn't immediately notice I'd been charged), I visited the customer service site to complain, and found there is a dedicated page to answer the recurring question "Why Was I Charged $49 After My 10 Day Trial?". I therefore maintain that the company does NOT make it clear to customers how the fees are charged, and is deliberately misleading in order to take more payment than initially expected. The refund policy page claims: "there are no refunds provided for any Cole’s Classroom Pro membership payments. Note, there are no contracts and no penalties if anyone chooses to cancel their subscription & membership, however there are no refunds for Cole’s Classroom Pro payments."I believe the refund policy is unfair as the deceptive nature of the initial information is discriminatory towards various mental and learning disabilities as the information on the sales page was not clear. I have Adhd & mild dyslexia so I was at a disadvantage. I attempted to get in touch with the company on 01/05/2020 via email to explain this but received no response. Furthermore, I did not feel the resources provided were value for money. It is quite expensive but there is not much here that you cannot find elsewhere for free or for a better price. I eventually received a short, automated response referring me to the refund policy page and have not been able to contact them since.
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Since 2014, our mission at Cole’s Classroom has been simple: to provide affordable, high-quality training for photographers at every stage of their journey—from brand-new beginners to seasoned professionals.
Regarding our Trustpilot reviews, we want to offer full clarity about our most popular program: Cole’s Classroom Pro. This monthly membership includes access to more than 28 in-depth courses, over 300 quick video tutorials, and 15 behind-the-scenes, on-location photo sessions, all for $49 per month.
To make joining risk-free, every new member begins with a 10-day free trial. This gives full access to the entire library so photographers can explore everything and decide—without pressure—whether the membership is right for them.
We’re committed to transparency. At the time of purchase, we clearly outline what’s included, how the trial works, and when it converts. We also make cancellation easy: there is a cancellation link on our product pages and support pages, and we send multiple reminder emails before any trial converts to a paid membership.
If you ever need help, our support team is available 7 days a week at support@colesclassroom.com.See more
