I have been a Colife customer for the past year and a half. While no company is perfect, the last few days have left the worst taste in my mouth about ever speaking positively about them.My long-term rental renewal is due on 9th September and I reached out well in advance with two options. First, to use the first few days to try for a bigger space. Second, if nothing worked out, to proceed with renewal on time. After almost a week of chasing, I finally got a response. I did not like their other options but kept reminding them to share renewal documents as time was running out.Less than two weeks before renewal (this week) I was suddenly told I need to vacate because the owner plans to sell. No one mentioned this to me before and no one alerted me in time. This from a company that has you sign a contract with terms clearly stating termination processes and advance communication in case of such situations. A complete lack of accountability and care.In 11 years of living in this city I have never seen such disregard for customers. To treat someone’s home, peace of mind, and stability with this level of negligence is deeply hurtful, upsetting, and disrespectful.Thank you to Sofia, who has been the only one who approached this situation with the empathy and compassion it deserved. I can’t imagine what it would’ve been like if I hadn’t pushed for a response and she was able to get back to me. Update:After vacating on the 9th of September, they have refused to give me back my deposit. This is the type of unscrupulous behavior this company has.
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Colife is your go-to for property rentals in Dubai, Istanbul & Hong Kong. Rent a fully furnished apartment with all bills (DEWA, chiller, Wi-Fi), maintenance and tenant support included. Choose from 500+ options tailored to your needs — whether you want quick metro access, a spacious balcony, or a vibrant interior. Join our lively tenant community for free fun events and good times. Contact us now to find your dream apartment and book a viewing.See more
