I stayed in a Colivys appartment for 3 months and I am very upset about the way Colviys treats their guests. The day when I arrived at the accommodation, we were told the appartment isn't finished yet. A few days before I even called with Colivys and they told me I could move in without saying anything about the state of the appartment. So the rooms were fine but the kitchen wasn't completely installed yet and many other small things still had to be fixed. I can not understand how the agency didn't tell anything about this beforehand. How can you rent an apparmtent that is not even finished? Funny how I even paid a €600 service fee when they didn't even give the smallest service of giving information about the state of the accommodation. Additonally, there were only two keys available for the five of us staying in the appartment. After arriving, the Colivys agent told us everything would be installed and fixed in maximum three days. The colivys agent in charge of our rooms was Julien, the most unprofessional person I have ever come across. Even though he said he was going to fix everything within three days, the following days Julien only passed by a couple of times to fix a few minor issues. However, we still couldn't use the kitchen and other things like problems with curtains, lights, wifi and blankets that some people didn't receive, still persisted. Also, we only received one extra key meaning we had to share three keys with five people. We kept on contacting Colivys to adress these problems. Especially the fact that we could not cook was very annoying. We had to buy microwave meals or order food which got very expensive. The following weeks Julien only passed by a few times to sort out some smaller problems we were having. He kept on making promises about how everything will be working very soon but he didn't keep those promises at all. It took more than one month for the stove to be installed and the kitchen to be working properly. My roommates and I were obiously upset about this situation so we asked Colviys if we could get a discount on the rent of that month. Their answer was no. All they could do was send someone free of charge to clean the appartment. So we were not happy with that. When I left the accommodation after three months, we still didn't have 5 keys and some issues that we had since the beginning were not fixed. I remeber the very first day when I arrived, Julien said something about a problem with my curtains. During the three months I kept on contacting Julien and Colivys about this issue. The day I left, it still wasn't solved. Overall, terrible service and exteremely unprofessional behaviour. More than two months after leaving the accommodation, I still hadn't received my deposit. I had to contact them myself in order to get it back. In conclusion, Colivys is a horrible agency.
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Chez Colivys, nous proposons plus de 600 chambres en coliving dans 9 des plus grandes villes de France. Louées entièrement équipées et meublées, à proximité directe avec les transports en commun : c’est un confort et une tranquillité d’esprit que nous offrons à nos locataires.
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