Horrible experience. I *** GENEROUSLY*** give two stars as the sale actually completed in the last minute as vendor was on verge of dropping it otherwise I would have given one or ZERO if it were possible.
Anshuman Das was very rude and condescending to work with. Was not amenable to addressing any of our concerns or queries. Poor communication and difficult to get hold of. Patent refusal to answer our questions or pursue our queries to our satisfaction - only with threats of withdrawing the sale and pressure from the estate agent did we get 'answers' which were unhelpful. We actually gave up any hope in getting our queries addressed and moved on with the sale. In fact I had to educate myself comprehensively on various aspects of conveyancing law and pursue some answers and documents myself!!! In this regard we are very fortunate the property we bought was brilliant in of itself. Otherwise I had zero trust that this conveyancer was on our side and due diligence was being made to support our purchase.
To add icing to the pudding it was a delightful surprise to find out our land transaction tax was paid 60 days late from the Tax Office. The firm did promptly pay the penalties due once I hounded them with strongarming threats of contacting the legal ombudsman. I really do hope there will be no more surprises to bite us down the line.
The experience of the customer with regards to legal work revolves around whether one thinks their lawyer has their best interests at heart. I did not feel this way at all and frankly I do not think they care either way. As long as they get the commission right?
Think thrice before taking them up.
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Conveyancing law firm that focuses on a bespoke service, putting customer service as the heart of everything it does.
