My employer switched our health insurance to Collective Health at the beginning of the year and it has been an abject failure. In the first few days, problems arose. Providers could not verify coverage, despite providing them the insurance card given to us by Collective Health. This happened with every provider who tried.When I called to see what was going on, the message said, "Wait times are longer than expected. The expected hold time is 10 minutes." Ok, not a problem. But then I was on hold for over 50 minutes before I spoke to someone.Once I got a person on the line, they said there doesn't appear to be a problem, despite providing them numerous of health care professional who could not verify our coverage.After explaining the situation again, I was told to hold, "for just a minute" while the agent checked on something. After 30 more minutes on hold I was tranferred to someone to whom I had to explain everything over. The agent said they would contact the providers that were having difficulty on my behalf, and that they would call me the next day to follow-up.Having already lost confidence, I actually made the agent promise to do so.The next day, crickets.Despite this, I called back, asking a new agent for a copy of our policy. I was continuously directed to a "summary", not the actual policy.I was again put on hold for at least 15 minutes only to speak to the "Escalation Team" who informed they could not provide me a copy of the policy because they didn't have it. What?!?!Simply unbelievable.STAY AWAY!!!!!
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