I didn't get the new insurance cards for my family before they had appointments in January but the new cards were required. It took 2 weeks to get them after requesting new cards. The app is broken and requires you to authenticate every time you change menus. They were suppose pull over last year's information and haven't. Nor have they processed anything that has been submitted. My kid has a bill but hadn't been to the doctor yet.... There's plenty more.
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