This has been my first experience of moving out and it has been mixed. The agent I was assigned was great and incredibly reassuring and I want to clarify that none of this review is about this person. However, the actual company/everything else has been a slight let down. To begin with, my move in date was unable to be confirmed until less than a week before. This is partly due to different parties having time off, which obviously can’t be help - but I do feel as though more could have been done. Secondly, I was stuck outside a building when attempting to collect my keys and the most unfortunate one is I don’t believe my inventory was done correctly. A significant dent/hole was not photographed on the bathroom door, the extractor fan above the hob does not work and most worryingly the heater was completely broken - meaning I’ve had to move in to a cold flat in the middle of winter, which is by far the biggest let down of this whole situation. This is despite the inventory claiming that everything is in working condition. The freezer door is also not attached to the freezer (which was mentioned in the inventory) yet because it still works, there has been no indication of someone coming to fix it - which I have to say, I think is a little odd. So be aware as long as something is in ‘working order’ this company are likely not to fix any issue. The flat was apparently ‘cleaned to a professional standard’ yet, I have found several balls of hair in the bathroom.I would like to mention that since reporting the issue with the heater, the maintenance team got in touch with me within 24hrs, and have since replaced the unit. I just feel slightly let down by everything, which is such a shame because as previously mentioned the lady I was working with, and everyone who I have come into contact with has been excellent. To sum up, I feel like as soon as you’ve placed a deposit/signed any papers, you get put on the back burner.
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At Collective Property Co, we’re passionate about creating property excellence for students, professionals and leaseholders. With years of experience in property management, lettings, sales and block management, our dedicated team works hard to deliver a seamless experience - whether you’re moving into your next home or trusting us to manage your development.
We pride ourselves on clear communication, reliable support and customer care that takes the stress out of finding or managing a property. From first viewings through to move-in and beyond, or from block management planning to property sales, our team is here to make every step simple and straightforward.
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