Again I would give zero stars if I could.Appalling service.I was expecting a delivery this morning from DPD.I was given an hour slot for delivery.20 minutes before end of time slot I received a text stating that no one was at home when they called .No one from DPD had called.It was untrue to say they had.I then received a text stating the parcel had been dropped off at a collect plus store in Chilwell .I drove to the store -a 6 mile round trip-and was initially told they didn’t have the package.I eventually spoke to a man who said that it had arrived but was too heavy to accept so he rejected it !! .I checked with the sender and the package weight was below 15kg.He couldn’t have been more disinterested as to my plight.Goodness knows where my package is . What is the point of having a store if they won’t accept packages.No doubt I will receive a generic email from ‘Jen’.Is Jen real or a bot ?It would be nice to be able to speak to a human .Ridiculous service .
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Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more