Further to the review I posted seven days ago, Collect+ responded advising me to contact them via email so that they could investigate the matter further. This is misleading, as it gives the impression that action is being taken when it is not. I had already contacted this email address prior to their reply, and it has now been a full week with no response.It appears they are only attempting to create the appearance of engagement, rather than genuinely addressing the issue. As a result of their failure to properly send my return—and their continued lack of communication regarding compensation—I am now £77 out of pocket.
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Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more