I took the parcel to my local drop off point ten days ago and it has seen to have gone astray somewhere in the system. Did try to track during this period but with no luck with the various refrence numbers at my disposal. Have now managed to contact to the company I was returning the item to by email this evening but they are relucant to act until the package arrives ar their depot. Following on from my review I received a email from the company asking me to suppy further details of my problem and forward them by email.Unfortuntly the email details they supplied did not work. Say no more
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Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more