The staff at my local Collect+ pick up point are never more than minimally helpful. The last time I went in there (last week) I had seven items to collect. I got to the front of the queue-only one person is ever serving- only to be made to wait while all the paying customers were served, and then the staff member concerned sorted out an order with a confectionery rep in the store. Finally my first code was scanned. After approximately 10 seconds spent searching in one cupboard I was informed that my items had been returned as I was too late. I had arrived on or well before the last collection date for all items. He then told me that I was supposed to collect items within 48 hours which is total bullshit. He didn't even bother to scan the other codes I had despite me telling him I had six other items to collect. I sent in a formal complaint to Collect+. They didn't even bother to respond. I contacted the sellers concerned and they told me that I couldn't have my money back as the tracking showed that all items had been delivered to the store. I am left about £100 out of pocket with nothing to show for it. These people are scammers or thieves. I think that my problem was that I had the wrong skin colour!PS Thanks for the insincere generic response. If you were really at all interested you could have responded to the complaint I had already sent you
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Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more