I sent my parcel via this service. It never arrived, the tracking number does not match up to either the Collect+ service, which sends you in a loop, or the carrier DPD, as the tracking number is not long enough.Despite trying to be in contact, there is no one human I have been able to be in touch with. Despite asking the original source, they say to contact the courier.This system is simply not good enough. It cannot be that you put your parcel in good faith into a system that cannot track it. If it is lost, which can happen, there must be someone to speak to and take some accountability. To leave people with no answers is unacceptable.I am still looking for answers nearly one month on.
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Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more