Took two perfect draft boxes to the collect+ point at Esso Carronside in Falkirk to drop off for collection. I was greeted by a staff member who huffed and puffed when noticing I was carrying two boxes. When I was eventually served, the shopkeeper once again made it very obvious that she wasn’t happy with what I was returning. I asked the shopkeeper if this was a hassle, to which she lifted up a bag from underneath the counter and said “it’s because your boxes take up too much room”. I replied saying “sorry I wasn’t aware of this” and that I would go elsewhere in future, to which the shopkeeper responded “you should only be bringing one box”. I was then met with more attitude when the labels I had printed were apparently too big to scan, the shopkeeper again showing her displeasure. With a queue behind me I received my receipts and walked out embarrassed with how I was treated at the till. It’s something I shouldn’t expect when using the collect+ service to return items. Manners don’t cost anything. A similar experience happened to me well over a year ago in the same shop, however at the time I put it down to the shopkeeper having bad day. However, there is clearly an issue with the customer service as a whole. I am now left feeling that I won’t use this service ever again if this is the customer service on offer.
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Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more