I had the worst experience with collect+. In PointShop 31216228 didn’t work machine, so they can’t scan my parcel barcode since 15.04.2024. I visited that shopPoint 12 times, left lots of complaints, but collect+ didn’t solve the problem with their equipment at shop agent id 31216228 (79 Queen street) during 3 weeks!!! Sometimes I think that I live not in high developed UK, but somewhere in Africa because of so lower level of providing quality of Collect+
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Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more