I just walked carrying a parcel of 7kg to my nearest drop off shop only to be greeted with no we dont take large parcels. The buyer bought and paid for postage to which I packed everything well and printed the label. I had to fight my case to have it accepted which was unacceptable. It is not a customer issue if you provide a location but do not stipulate what can and can't be accepted otherwise they should be accepting all sizes and your website should advise thisvon each location offered . I am now concerned the parcel will not proceed as on my receipt print it says failed parcel ? Why has the shop done this . I'm not happy at all and if this parcel is not delivered I will be removing the service from my site options completely and explaining on my account why it's not available. Reply to supplier update The postage was bought by the buyer on vinted you will need to ask them what they bought .
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Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more