No problem with the Collect Plus service itself.. But left feeling embarrassed and annoyed by staff member who served me at Esso, Tollgate Lane, Bury St Edmunds. Took one parcel from me and generated the label, asked for second parcel from me and generated second label. Printed both labels and them slapped them on the parcels. When I queried to check if right labels were on correct parcels, she became quite off with me and rude saying I should have checked. I had checked and was assuming that one label would be printed the attached to the parcel, followed by second label being printed and attached to second parcel. Hoping right labels attached to correct parcels, and was told by staff member that it was basically tough if I'd got it wrong because can't change it. Left store past queue of people behind me feeling very embarrassed.
Claim your business profile now and gain access to all features and respond to customer reviews.
Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more
