I have just dropped off 2 parcels at one of the drop off points. The shop is, BUDHILL CONVENIENCE STORE, GLASGOW, G32 0PN. The service I received from the shop assistant was utterly appalling and disgusting. He huffed and puffed when u advised I had parcels to send, it was as if he did not want to provide the service in the first place. He then began to serve customers behind me while I still was waiting for him to see to my parcels. I actually had to say sorry but I have 2 other parcels he to send also. He was so abrupt and starting throwing my parcels on the floor. I asked him to be careful to his reply, if it is fragile there should be a fragile sticker on it. I advise the goods are not fragile but good customer service would no be throwing someone’s parcel on the floor. I am very upset the way it was handled. I am a young female and he was a older man, it was very scary. I even had customers come out of the shop after me to ask what happened and if I was ok. Totally unacceptable. Have spoke on live chat with someone to make a complaint for them to tell me, my parcel is at the store and will be posted. I advised my message was not about that, the advisor then ended the chat. Shocking customer service all round. Disgusting!!!!!
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Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more