Dropped off parcel at local Co-op. They insisted on obtaining my email address so that proof of delivery could be emailed. Announced this address at the top of voice to whole queue of customers, totally ignoring issue of data protection. I did not receive an email stating proof of parcel drop off. I therefore have no proof of postage int eh parcel disappears in the system. Absolutely dreadful all around. I will no longer shop with any company who uses Collect + as their only means of returning items.
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Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more