Collect+ blame the courier (Yodel) - yodel blame the courier In store Experience is awful1) How the Collect+ refused to accept parcels during advertised opening hours because he’ “shut the system down”.2) I highlighted the shopkeeper says "come back tomorrow" no space to store parcels.3) I highlighted the lack of safeguarding for parcels left at the shop which he leaves in reach of customers on the floor at the end of the counter.Multiple Couriers collecting easy to take the wrong one (As happened to me!)4) I highlighted that the shopkeeper just drops the boxes on the floor from height without care.5) I highlighted that the "printer is not working" is an excuse used so often as to not accept parcels6) Yodel Tracking "We came to collect your parcel but it wasn't available" - strange I went to the shop and found the parcel and took a photo ? So parcel has been sat in the Collect+ Shop for 72 hours....7) I contacted Collect+ to query why my parcel not collected by the Yodel courier they said allow 48H - that's funny as it was a 48H (2 day) delivery ? - no reference number no chat transcript just "I am raising this with the depot and store management team to get this parcel collected as soon as possible. However, the expected delivery date of the parcel is the 10th of October 2022 so it would get delivered on or before the expected delivery date."Royal Mail and Post Office every time no confusion and piece of mind4 collections per day from the Post Office and full-blown Employees with basic protection, minimum wage and discriminationRoyal Mail and Post Office every time no confusion and piece of mind
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Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more