My experience is with the drivers who collected the parcels and complaining about number of parcels (communicated to me by store in a few instances in last 1 year of use). In one instance, I happened to be dropping x16 parcels at the time a driver was collecting. He spoke to me badly because of the volume of parcels I was dropping. He said I should be arranging a collection and I tried to explain why it has not been viable and he was very rude and said "well the vans are full, and your parcels will just get left by me, especially on Mondays, and your customers will not get them!"I am a small business and I drop 20-30 parcels a day using Collect+. I have made several enquiries to Yodel using the online form about collection to no avail. However the driver didn't know this and put me down when I tried to explain by saying "all you need to do is call Yodel, do you not know how to call?!"I would like to know if it is or is not viable for my parcels to be collected from the stores so that I can look into other arrangements. I spend £1.5k per months on average using the Collect+ service through Parcel2Go, and this is rising every moth.I do not feel the way the driver communicated with me is the right way and has now made me anxious of how he will be handling my parcels.Being a new business owner, I am thinking commercially and whilst I can drop parcels I continue to do so as it is the most cost effective way for me.I emailed executive complaints but to little help. They did not address my concerns directly, only spoke about van capacity, which I understand, however why allow x amount of parcels, or parcels of x weight/ size. They also said the driver will not have knowledge of number of parcels to collect until in store - which I find bizarre. They did not address my query regarding being contacted for parcel collection from me and only relayed my concerns to parcel2go who I book through, but the issues is not with parcel2go it is with Collect+.Update post Collect+ reply:Unfortunately I cannot find a way to message privately. I think you will need to engage this way perhaps using the Find Reviewer Tool
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Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more