I had a diabolical in store experience - this isn’t the fault of Collect+ however the shopkeepers attitude obviously affected my experience - so I sent Collect+ a message via their website only to get an auto reply saying they can’t help because they only govern in store experience - my entire message was about my in store experience! I highlighted:1) How the shop keeper refused to accept parcels during advertised opening hours because he’ “shut the system down”.2) I highlighted rude and abusive behaviour from the shopkeeper.3) I highlighted the lack of safeguarding for parcels left at the shop which he leaves in reach of customers on the floor at the end of the counter.4) I highlighted that the shopkeeper just drops the boxes on the floor from height without care. 5) I highlighted that the shop keeper has previously refused to take PodBack bags because he doesn’t like them.6) I highlighted that the shop keeper won’t take parcels unless you also buy something. To receive an auto response which says Collect+ won’t help because they only deal with in stirs experiences is ludicrous! This was ALL about the in store experience.Bottom line is they don’t care, their customer service is as bad as the shop I went to! Hopelessly incompetent - I won’t send through Collect+ by choice now (used to use them a lot) but sadly some return services make you use them… No doubt I’ll get some half-baked reply telling me to contact them privately - but you have my details and the full complaint so do some digging and get back to me.This has topped off a negative experience and truthfully I’ve all but given up - Collect+ Is an embarrassment
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Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more