Why do retailers use this terrible ‘service’ and I use the word ‘service’ loosely. Have been to the same Costcutter shop in Edenbridge, Kent three days in a row. First day, they can’t take as system is down, second day they have nowhere to put it, third day the clueless shopkeeper didn’t even bother giving me a response, just stared at me and muttered something unintelligible. Have given up now and will now go back to the retailer. I think they assume we can all drive around the country looking for someone to give our parcel to. Not all of us have cars. Will never use Collect plus and will never use retailers that insist on returning parcels using this so called service.
Claim your business profile now and gain access to all features and respond to customer reviews.
Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more