Dropped my parcel containing 3 pairs of shoes totalling £90 at a small shop in Alton Hampshire. The returns options for the retailer Hunter were limited to collect+ only. I contacted them to explain the nearest collect+ drop off was too far so they said they could arrange collection but I’d have to wait in all day. I’m self employed so decided I’d just have to make the lengthy journey to the shop. Dropped off on the 8th of August, shopkeeper provided a basic receipt with no tracking. One month on and still no refund and no one can locate my parcel due to no tracking. Even Collect+ say they can’t help me. Be warned, if you use collect+ then make sure you are provided with a tracking number because you’ll probably never see your money again. I’ve been told to wait until the 20th of September. Don’t know why that would be but if I don’t get my return I’ll have to contact trading standards.I don’t know who the parcel was collected by as the receipt does not provide this info and this company needs to make sure that the drop off sites provide tracking no matter which delivery company is used to collect it.I would never use this service ever again. Very upset and stressed by this experience as £90 is a lot of money to me.
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Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more