As a regular using of C+, I was mortified when they couldn't locate my parcel. Delivered at 2pm, scanned in the terminal at 8pm. The store was absolutely useless and didn't seem to understand, it wasn't Yodels fault, it was theirs. They scanned it in so, I live chatted to VIKRAM who I must say, had absolutely no idea what to do. He blamed it on Yodel and wanted to conduct a driver interview. As I explained, if a parcel has been physically scanned in, why would you need to speak to the driver. You need to contact the store. CALL them. The response was blunt....you don't do that! As someone that used to work for Yodel, I know this wrong. The chat was shut down before I could ask anything else. Luckily, I went to the store again and got the parcel but as for the lack of knowledge from both C+ and the Paypoint store, I shall be taking my custom elsewhere. This time, it wasn't Yodels fault!!
Claim your business profile now and gain access to all features and respond to customer reviews.
Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more