I booked in a parcel to send via DHL on 18/9. I left it in a dropshop but the staff instructed me to leave it in the wrong bag so it ended up being collected by Collect+ the next morning.Naturally its DHL tracking has not updated as it now appears to be lost in the Collect+ system. I contacted Collect+ live chat only to be informed that as my order does not have a yodel tracking number (it was booked through DHL not Yodel) they wont take any steps to try to locate it. When I told them I know the address of the drop shop as well as the time and date the driver collected they abruptly ended the chat and so refused to offer any assistance in locating the parcel that their driver collected in error. This information should make it relatively easy to locate so why refuse to take it and to look into the case?
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Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more