This is mainly about the shop keeper at the drop off point. I dropped a parcel yesterday at Sarai stores in Idle Bradford. The shopkeeper said the parcel should have been in a grey or black bag. I had wrapped it in a supermarket carrier bag. I've never had an issue with this in the past and have received plenty of parcels myself in other coloured bags. I assured the shopkeeper of this several times and he eventually scanned the parcel and added the label, giving me the receipt. Then he told me to put it in a yellow box further down the shop. Now having lost parcels before, I said I wouldn't, the main reason for this being if anything were to happen to the parcel, the shop keeper would quite rightly say I was the last person to handle it so whatever happened would be my fault. Unfortunately I didn't get to explain this as the shop keeper picked up my parcel and threw it at me! I was stunned. I picked the parcel up and put it back on the counter. He picked it up and threw it across the shop toward the shop window, shouting that it will stay there and won't go anywhere. I was shocked at this aggressive behaviour that came from nowhere so I asked for my parcel back. The shop keeper refused. Then he got the parcel, tore some of the label off, then threw it at me again! I told him I would be reporting his behaviour and wouldn't use the shop again. He is a terrible representative for Yodel and Vinted, both of whom have also been informed of this incident. I'm just happy to get my parcel back and that it wasn't anything breakable
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Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more