Absolutely useless. Truly deserve 0 stars every time I use them. Parcel was not collected from the shop I dropped it off. Numerous times on a phone. People didnt know answer why courier did not come. Called on compaint line, lady took all the details, put the on hold and she HUNG UP! What an awful customer service. My parcel is waiting with many others since bwginning of the month at the shop nobody is bothered to move their ass for. Any other company is better than Collect Plus Yodel service.
Claim your business profile now and gain access to all features and respond to customer reviews.
Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more