A small ebay parcel to send so chose Yodel Collect+ for first time. Printed ebay label met all the standards, but the store could not scan. I had to be out of pocket £1.68 more to post the £6 item to the buyer, not amused. I asked if a one off? No, labels rejected all the time here, I was told. I hope that the refund I sought comes through. First and last time sending this way.Reply to Collect+ reply! I never said my label didn't print - it did, and met the requirements. It was indeed all about the instore experience, the experience of them not taking a properly labelled parcel and forcing me to the Royal mail and a loss of £1.68. An instore experience I will not be repeating.
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Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more