.. despite having the email confirmation, barcode/collection code and my drivers licence. Was told the whole Collect+ system was down - then it was suggested I go to another location and take the other parcel I brought with me to drop off, hmmm! Often the same story with petrol stations.-------------------------------Collect+ send a standard reply (see below) asking me to contact them directly, yet provide no suggestion on how. I did so on the website and receive the following reply "Dear Sir/Madam,Thank you for your enquiry. Collect+ cannot assist you any further with your parcel query, please contact your carrier (Yodel etc.) directly or the online retailer (Amazon, ASOS, eBay Very etc)."Dismal.
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Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more