Four times now I have been to my local Collect + drop off point ( about a mile away and I normally walk) with parcels to be told they wont accept them.They are always full this seems to happen every weekend they used to put a not on the door which could be visible from a distance but now they don’t even bother. This seems to be a continuous problem for this drop off so unsure why they haven’t found a solution to the the issue. It always seems to be the same two members of staff refusing (are they really full or do these particular staff not want to have the extra workload ? I don’t know why I even bother trying anymore. When I questioned this the issue with another member of staff she said they were full because another collect+ was refusingParcel and they were going to make a complaint about them. Which I disagree as when I am refused from them I go to the other collect+ who are so helpful and accommodating and say they never refuse any customers.
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Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more