Four times now I have been to my local Collect + drop off point ( about a mile away and I normally walk) with parcels to be told they wont accept them. Once parcel was too big 17" x 13" x 14" hardly massive! once the machine broken ( not their fault) and twice the bag was full and the van driver will only take the bag no extra parcels :-( The next drop off is another 2 miles which I cannot walk with parcels as I have a bad back. If the shop is doing the job surely they have to take ALL parcels dropped off to them. I have been at other times with no problem but its getting beyond a joke now.
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Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more