*UPDATE* - see below they asked me to contact them directly and the provided email is given here as info at collectplus dot co dot uk. I sent my email to them at that address and received a delivery failed notification "Check recipient's email address". They make noises for damage limitation but there is no way to actually contact them. PayPoint is a disgrace of a service, in this shop in particular. No faith.I took 3 parcels to my local store for Collect+ delivered by Yodel service. I was told by the shop they "dont accept recycling" even though it was correctly labelled. I contacted Collect+ online chat and asked what can be done and is there a method to report that a shop wont accept recycling so that I can at least warn other people. On two occasions I was not given a satisfactory response and either cut off by the call handler or told to contact the seller. No responsibility accepted. They could not have cared less.
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Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more