Disgusting service. Sent parcel from a local store 3rd Dec. Started chasing it on the 12th Dec. Contacted collect plus/yodel through computer based webchat...promised an answer after enquiry,nothing. Contacted webcat 3 times, resulted in very little. Used customer service e mail, resulted in parcel is deemed lost, told me to contact the retailer, parcel 2 go. Disgusting service, its their responsibility to chase this not mine. As predicted unable to get anywhere with Parcel 2 go, round in circles with yet another computer website. Absolute Joke, no help, no assistance, no responsibility, still no idea where my Parcel is.
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Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more