When a shop actually accepts the parcel, my experience has been fine. But the system is let down by the collection points. Too often I get to the shop with the parcel for return, only to be told that either: a) the shop is full and doesn't accept any parcels, b) the scanner for registering returns is broken, c) the shop stopped being part of the Collect+ scheme some time ago, but still features on their list of collection points, despite the shop keeper asking customer services repeatedly to be removed. I'm genuinely now thinking twice before ordering anything online, as returning any unsuitable items is far from a painless process.
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Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more
