I went to return a parcel at 'Kapur food and wine',HA3 7HH. The first time I went around 4 pm, he said no I can't take it now, come before 12. (The website said the shop accepts till 10pm). Then today I went around 11:15am and he said they can't accept now, the driver has left, come between 8am-9am. I asked, but why can't you store this here, I've come here thrice already to return the same parcel, he said it is big, if I store here,it interrupts people walking around in the shop.(the parcel is just a dress). So again I had to go back carrying the parcel. I'm never going to that shop again to return or shop for anything.Update: you replied to contact you with more details to this review. But I tried to send a mail with details and the mail says that email id doesn't exist. I tried sending it to the mailid as obtained from your About section in trustpilot.
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Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more