Wouldn’t even give it one star if I could … ordered from timberland and decided to use the collect plus delivery as it has lower environmental impact… never again! The collect point refused my parcel twice and returned it to the sender! With no reason as to why… don’t waste your time with these. Send them straight to your home address. I won’t be using them again. Alongside this I have had to re order my item again and I’m still awaiting my refund! Poor service! If you need something in a rush. Don’t rely on this courier run by yodel!
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Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more