Shocking in store experience at Londis 4 Mitcham Road SW17 9NA. My parcel has been delivered but staff in the store pretend the machine is not working providing a very vague explanation. Internet low and too many customers. Not at all convinced and their google review clear shows that they do this regularly to customers. It is not possible to speak to anyone on the provided phone number for collect plus. Very disappointing in store experience.Well it is nice to get a response. But entirely useless and meaningless if you still make it impossible to contact you at Collect Plus. How about providing an email address or telephone number? Also it is clear in my message that the problem is at Londis 4 Mitcham Road SW17 9NA. You need to speak to these people and resolve this problem.
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Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more