I took my parcel to my nearest shop and was told that they don't accept 'large' parcels - one that I had walked over 5 minutes carrying under one arm. Nothing on the website said anything about maximum weight for drop off. So I ended up carrying this 'too large' parcel around for the whole morning until I could drop it off at the next nearest, which said they didn't print labels - contrary to what the website says. So my parcel is still not posted at the promised time. That'll teach me to take the Collect+ website at its word. Please update your website to reflect the actual service you provide!EDIT FOR REQUESTED INFORMATION (no other indication of how to supply the information asked for)Parcel size was 88 x 33 x 17 cm and weight was 5kgThe booking was accepted through Parcel2Go and a barcode supplied. If it was too large then the restriction should be triggered while booking, something that has happened with other couriers so it is possible.The first drop off said it was the driver who refused the size, no other explanation, so no indication whether it was Collect + policy. A smaller parcel wouldn't have got the label printed at the second drop-off, which was the only reason given for refusal, nor would it have corrected the 'printer optional' box provided, or the assurance that a label was not needed, or provided more than a barcode.This has already added far more time and inconvenience than warranted to what is marketed as a simple service.
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Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more