Bunch of thieves. Bought 10+ items on eBay ‘click and collect.’ Tracking reported they were all delivered to Collect+ at the BP Garage at Hatton Cross near Heathrow. But nothing was received from Collect+ - they failed to enter the eCP codes to generate FM collection codes. Eventually I had to raise concern with eBay. They contacted the agent and two days later I got the FM codes and SMS texts and emails for collection. So went to the BP Garage this morning. But the incompetent staff hadn’t a clue what to do and the staff refused to let me have my items. I suspect that this is all a scam to steal folks’ items. Not happy - I don’t like dishonesty.====How do I send you a private email? Your staff at BP Garage don’t know how to scan items from eBay. I STILL HAVEN’T GOT MY ITEMS. NOT GOOD.====Time of visit - 10 am on Friday 10th FebCollection point - BP Hatton Cross Great South West Road Feltham Middlesex TW140PR02080 903 833 ====
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Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more