Dropped two parcels off for FedEx to collect at Krish Food and Wine, Coventry. Staff scanned them and gave me the receipt and that was the last time I saw the parcels. FedEx have confirmed that they received no booking for them to go and collect the items. This is the responsibility of the staff at the Collect+ point to book with the courier for them to come and collect them after you drop them off there. The receipt they give you is only proof that you have dropped them off and nothing more. As such I cannot even claim compensation for the items because the courier never even received them. Keep getting told by Collect+ that it is not their responsibility and to contact the courier, but the courier cannot do anything if the staff at the Collect+ point never bothered to book them to come and collect! It is a failure by the Collect+ service to fulfil their duties with the goods entrusted to them. I would like an actual real person to contact me to assist with this and not keep fobbing me off with automated messages telling me there is nothing they can do to help. The email address provided here does not work and any email sent to it will be bounced straight back as it doesn't exist.
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Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more