Went to collect a package today just after 2pm after finishing an early shift at work, the store was City Point Biggleswade SG18 0JH. The person in the store told me to go away and come back later because he was trying to eat his lunch and couldn't search for a packet with only one hand ( he was eating with his right hand). I tried to explain that my package contained medication and I must have it as after finishing work I wanted to go home to sleep and had no desire to return later.He was quite insistent that I go away and come back later to which I refused to leave as I wanted my package, this stores posted hours are 7am until midnight and the shop was open for business so I wanted my package as requested. At this point he became verbally abusive towards me and very begrudgingly went and washed his hands and came back to find my package while delivering a tirade of verbal abuse towards me.What should have been a very simple 2 minute collection took almost half an hour due to this persons belligerent attitude towards the service of customers.As long as you continue to use this store I will never use this service again.
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Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more