I didn’t even want to give one star. Terrible customer service. I selected my parcel to be collected from a nearby Esso petrol station thinking I would get my package on time however big mistake as the store no longer exists it is now Asda and they don’t accept deliveries. Asda say they have been turning delivery drivers away for weeks. I have not received my parcel at all and the delivery driver is saying they have delivered to Esso. It looks like they are keeping the packages for themselves. When I have rang customer services they have been rude, hard to understand (poor english), and not interested having no care at all. I asked them to remove Esso from their list of retailers to prevent this from happening to someone else, but they can not. I first tried web chat, I was communicating with someone and then they just ignored me on two occasions. Since collect + reply below I have contact collect + they haven’t responded promptly. I have asked to speak to a manager. They refused but said a manager would call me back within 24 hours, I am still waiting!
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Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more