My virgin media delivery was apparently delivered to my local store. Went to the store and they said they didn't have it and hadn't been accepting Collect+ parcels for months now. Contacted customer services who advised they were looking into the matter and someone would be in touch within 48 hours. Nothing. I contacted again and was told someone would be in touch within 24 hours. Still nothing. This is unbelievable. Customer service clearly just saying anything, I have no idea why my parcel says delivered to shop when the shop keeper is saying they don't accept these. Had no internet for a week as a result. Awful experience and still unresolved but I don't think I can face their customer service again.
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Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more