Regarding the Collect+ service at ESSO Londis MFG Highams Lodge. Had an ebay parcel delivered there, ebay email said I had 7 days to collect (by the 18th July). When I went there after 6 days they couldn't find it. They *said* they returned parcels after five days because they didn't have the space to keep them longer! Shouted at me for not coming to pick up sooner! I really don't know where to start with the poor service on this one...ebay tracking is saying it was 'delivered to customer' on the 11th July - which is when I received the email from ebay to come pick it up.
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Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more