Absolutely useless, don’t waste your time trying to send anything by Collect+ ever! I went to 3 different shops to try and post my return and they wouldn’t accept it. Different excuses from lying about the machine being broken, telling me to come back on different days and saying no room in the bag (it’s a box so it will never fit in the bag). Contacted customer service to receive an absolutely rubbish response, that the store is uniquely aware of how much space they have. No action taken against stores who are lying about the machine or saying to come back on a different day when it’s more convenient for them.It’s such a terrible customer experience to have to keep driving to different locations to try and post a package. Collect+ couldn’t care less.
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Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more