Collect plus , on behalf of Yodel , claimed that delivery of 3 parcels had failed despite 2 attempts each , thus parcels were en route “ return to sender “. However the delivery address was a parcel shop (McColls ) whose opening hours included the times at which the alleged deliveries had failed . Yodel could not request redelivery since “ scan was already completed for return to sender “ . On checking the shop opening times herself she undertook to raise a complaint with Collect plus ( as I was not allowed to do so ) . We can only assume that the driver was unaware that the delivery point was a shop and , assuming it was a house , simply decided to register “ failed delivery”( due to over-running his allowed / contracted hours ?) . It was the up to us not Yodel/collect plus to arrange re-delivery by the vendor who will not use yodel/collect plus for this ! Very disappointing overall !
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Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more