I went to my local Esso petrol station in Peacehaven, South Coast Rd to drop off a parcel on the 2nd June, approximately 8.45pm. When I tried to hand the parcel over to the employee working there I was told that's not the label, I asked you do Collect Plus here, he replied with yes but that's not the label, it won't scan. I pointed out it's got Collect Plus on the label. I was told that's not the label, it won't scan, I won't scan it. Appallingly rude customer service/behaviour! I have absolutely no idea what the jerks problem was. It was the correct label, this isn't the first time that I've used this service and never had a problem before. Just unbelievably rude individual! Now I have to rearrange the parcel to be returned via another means now because I'm not going through that again!
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Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more