I ordered from John Lewis on Sunday 23rd April and had selected for my parcel to be delivered the following day to a collect point.Collect plus by Yodel did not send out any tracking text messages or emails.When my Parcel arrived at the collect point it was turned away by the staff at the selected collect point.Collect plus by Yodel did not even attempt to reach out to me to inform me of the issue encountering. Did not offer a reschedule date or another collect point to pick up my parcel. No they have implicated and complicated the matter further by sending my parcel back to the retailer yet their website states they give one up to 10 days to collect their parcel. If the individual has not collected the parcel then they will send back after 10 days.This is Day 3 and they are sending my parcel back to retailer. They did not alert me to difficulties they faced in my parcel being delivered at collection point. I only found out today by speaking to their staff via webchat.Royal Mail and Evri provide customers with tracking product messages, contact when they have been unsuccessful or encountered issues with delivering or leaving a product, and provide a second reattempt date and location for delivering parcel. This is an area Yodel need to consider for improvement.It is unacceptable the lack of updates and how one has to chase up what has happened to their parcel.
Claim your business profile now and gain access to all features and respond to customer reviews.
Collect+ is all about the instore experience, we no longer provide end to end parcel services. We are now the entry and exit point for parcels and all queries or comments regarding your parcel journey should be directed to the carrier in the first instance please.
Last year PayPoint acquired Yodel’s 50% stake in Collect+ making it the sole owner of the UK’s largest parcel shop network working with a range of partners: Amazon, DHL, eBay, FedEx, Parcel2Go and Yodel. The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October 2020 should be referred to Yodel.
The Collect+ store network is made up of 10,000 newsagents, convenience stores, supermarkets and petrol stations, so wherever you are, there’s a good chance that a Collect+ Point is nearby. The majority of Collect+ Points are open 7-days a week, early ’til late, so collecting and sending parcels is easy and convenient.See more